UPS has pionnered the shipping business into the digital age with their new DIAD. The DIAD provides UPS with smooth and efficient streamlined information processing. Such systems allow not just UPS, but companies worldwide, to perform at levels of magnitude more efficiently.
The UPS has invested a great deal of resources into their IT program and the results have been tremendous. They see returns in every field of their business objectives through the utilization of new technology. Their advancing state of competitive edge has pushed UPS into the leader's position of the field through operational excellence. New technology offers customers and businesses new services such as the real-time package tracking. New level of communication with the customer are highlighting another objective; customer / supplier intimacy. Customer satisfaction is at a high and the increase in data allows for decision making by management to be backed up by sound data and analysis straight from the field. (Banabakova, 2011)
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Banabakova, V. (2011). CHARACTERISTICS OF BUSINESS INFORMATION SYSTEMS AND THEIR IMPORTANCE FOR THE IMPROVEMENT OF LOGISTICAL SERVICE. Revista Academiei Fortelor Terestre, 16(4), 413.
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